Led experience strategy for UKG's next-generation employee mobile application, simplifying scheduling, time management, and employee self-service for millions of frontline workers. Partnering across Product and Engineering, I conducted customer research, established scalable interaction patterns, and designed intuitive mobile experiences that improved usability and supported long-term platform consistency.
My Role
The employee mobile experience had become increasingly complex and inconsistent as the platform evolved. My challenge was to simplify high-frequency workflows while creating a scalable foundation for future product development.
Defined a mobile-first experience strategy focused on simplicity, speed, and usability. Designed streamlined workflows, reusable interaction patterns, and scalable components that improved the employee experience and supported future product growth.
Discovered customer needs
Conducted discovery interviews with frontline employees to understand their highest-priority mobile tasks, uncover usability pain points, and identify opportunities to simplify the experience.
Defined the experience strategy
Synthesized research into a clear mobile-first strategy, prioritizing the workflows that delivered the greatest customer value.
Simplified core workflows
Designed intuitive interaction patterns, wireframes, and prototypes that streamlined scheduling, time management, and employee self-service.
Validated through usability testing
Conducted iterative usability testing throughout the design process, refining navigation, interactions, and task completion based on customer feedback.
Partnered across Product & Engineering
Collaborated closely with Product Managers and Engineers to balance customer needs, business goals, and technical constraints throughout delivery.
Built a scalable foundation
Established reusable mobile patterns and design components that improved consistency and accelerated future product development.
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Facilitated a collaborative workshop to map configurable mobile timekeeping workflows, synthesize customer research, and align Product, Engineering, and Design around a simpler, more intuitive employee experience.
Designed a forward-looking employee experience centered on a conversational AI assistant that enabled voice-first interactions and agentic task completion, allowing employees to manage schedules, pick up shifts, and complete common workflows hands-free.
Reimagined the Workforce Management mobile experience by reorganizing the information architecture around employees' highest-priority jobs to be done, using contextual data such as schedules, time, and location to proactively surface the right information and actions at the right moment.
Designed a scalable mobile framework with reusable components, interaction patterns, and contextual layouts that delivered a consistent employee experience across Workforce Management, Payroll, Benefits, and HCM products.
4.5★ App Store Rating
Achieved through customer research, iterative design, and continuous usability testing.
Modernized the Employee Experience
Delivered a simpler, mobile-first experience centered on speed, clarity, and usability.
Improved Usability
Reduced friction across scheduling, time management, and employee self-service workflows.
Strengthened Cross-Functional Alignment
Aligned Product, Engineering, and UX around a shared customer vision.
Built a Scalable Foundation
Established reusable patterns and components that accelerated future product development.