Employee Mobile Experience
Reimagining the employee mobile experience for millions of frontline workers.
I led the experience strategy for UKG's next-generation employee mobile application, partnering with Product and Engineering to simplify critical workforce tasks through research, modern interaction design, and scalable UX patterns that established the foundation for future innovation.
My Role
Challenge
Millions of employees rely on the UKG mobile app every day. As the platform evolved, the experience became increasingly complex and inconsistent. Our challenge was to modernize the app while preserving critical workforce workflows and building a scalable foundation for the future.
Solution
We redesigned the experience around simplicity, speed, and confidence. Through customer research and close collaboration with Product and Engineering, we simplified navigation, prioritized high-value tasks, and created a more intuitive mobile experience.
Design Process
- 1
Discovered customer needs
Conducted discovery interviews with frontline employees across multiple industries to understand their highest-priority mobile tasks, uncover usability pain points, and shape the vision for a modern employee experience.
- 2
Defined the product vision
Synthesized research into a clear experience strategy, establishing design principles and prioritizing the mobile workflows that would deliver the greatest customer value.
- 3
Simplified complex workflows
Designed intuitive interaction patterns, wireframes, and high-fidelity prototypes that reduced friction across scheduling, time management, and employee self-service experiences.
- 4
Validated through continuous testing
Conducted iterative usability testing throughout the design process, using customer feedback to refine navigation, interactions, and task completion before development.
- 5
Partnered across Product and Engineering
Worked closely with Product Managers and Engineers to balance customer needs, business priorities, and technical constraints while guiding the experience from discovery through implementation.
- 6
Built a foundation for future innovation
Established reusable mobile patterns and scalable design components that improved consistency across the application and accelerated future product development.
Design highlights
Employee Home Experience
Redesigned the home experience to prioritize the information and actions employees use most, reducing cognitive load and making everyday tasks faster and easier to complete.
AI-Powered Employee Workflows
Introduced AI-powered interactions that helped employees complete common tasks using natural language, reducing friction and making workforce management more intuitive.
Time & Attendance Experience
Simplified one of the app's most frequently used workflows by streamlining task completion and improving clarity across scheduling and time management.
Scalable Design System
Created reusable mobile components and interaction patterns that improved consistency, accelerated delivery, and established a scalable foundation for future product development.
Key Results
4.5★ App Store Rating
Improved usability through research-driven design and continuous customer validation.
Modernized the Employee Experience
Established a mobile-first vision centered on simplicity, speed, and usability.
Improved Usability
Reduced friction across scheduling, time, and employee self-service workflows.
Strengthened Cross-Functional Alignment
Unified Product, Engineering, and UX around a shared customer vision.
Built a Scalable Foundation
Created reusable design patterns that accelerated future product development.