I believe great products begin with understanding people. I partner with Product and Engineering teams to transform complex challenges into intuitive experiences that help organizations succeed and make people's work easier, more productive, and a little more enjoyable.
15+
Years Experience
6+
Innovation Awards
5
Bestselling Books
20+
Professional Certifications
AI-Enabled Renewable Energy Platforms
Lead experience strategy across four enterprise and customer-facing digital product workstreams, translating complex renewable-energy workflows into intuitive, AI-enabled experiences. Guide product designers while shaping UX strategy, customer research, design governance, and human-centered AI innovation across Salesforce, GIS, and digital customer platforms.
Enterprise Workforce Management
Led product design strategy and enterprise UX transformation across complex workforce management SaaS products. Combined hands-on product design with team leadership, customer research, design systems, and cross-functional strategy to modernize enterprise experiences, scale human-centered design practices, and guide teams through cloud transformation and post-merger product unification.
Enterprise RFID & IoT Solutions
Built the company's first UX practice, establishing human-centered design, research, rapid prototyping, and design governance. Led experience strategy for emerging IoT and RFID solutions across healthcare, retail, logistics, manufacturing, and hospitality while partnering with executive leadership, Product, Engineering, and Sales.
Enterprise Mobility & Security
Led product design and UX strategy during the emergence of enterprise mobility, translating complex security and virtualization technologies into intuitive experiences across smartphones, tablets, and desktop platforms. Helped pioneer Citrix Receiver and XenMobile experiences while establishing customer research and Design Thinking practices that brought customer insight more deeply into product development.
Enterprise Web Hosting & Digital Products
Led user-centered design for enterprise web hosting and digital products, partnering with Product and Engineering to translate complex technical capabilities into intuitive customer experiences. Applied user research, usability testing, and interaction design while helping establish stronger human-centered design practices across the organization.
Speech Recognition & Enterprise Software
Designed early speech recognition products at the forefront of human-computer interaction, including pioneering voice experiences that enabled people to control Windows desktops through natural speech. Applied human factors, usability research, and interaction design to make emerging voice technologies more intuitive and accessible.
Executive MBA
Florida Atlantic University· 2025
B.S. Human Factors & Ergonomic Engineering
University of Massachusetts Amherst
AI Product Design Certification
Salesforce Certified Platform UX Designer
Google Generative AI Leader
Human-Centered Design Practitioner
Executive Presence & Influence
AI for Designers
Best Quality Learning Experience
NextEra Energy • Quality, Safety & Innovation Expo • 2026
Recognized for co-creating the Human-Centered Design AI Test Kitchen, an interactive exhibit showcasing human-centered AI, rapid prototyping, and responsible AI design.
First Place
Replit AI Prototype Challenge • UKG • 2025
Recognized as part of a cross-functional team that leveraged Custom GPTs to streamline the product lifecycle, from market research and business case development to JTBD and prototype testing.
First Place
Innovation Challenge • UKG • 2024
Designed a self-learning AI assistant that provided real-time employee guidance while automatically capturing user friction through Pendo analytics, creating a continuous feedback loop to improve the product.
Author
AI for UX Designers™ Series
Published the AI for UX Designers™ series, sharing practical frameworks, enterprise case studies, and human-centered AI methods drawn from over 20 years of product design experience.
