HOW I LEAD

I turn vision into action.And complexity into clarity.

My leadership approach combines future-focused thinking, disciplined execution, ownership, high standards, scalable systems, and cross-functional alignment. I help teams anticipate what's next, create clarity around how to move forward, and translate ambitious ideas into measurable customer and business outcomes.

Six strengths. One leadership approach.

These strengths shape how I navigate complex product, organizational, and business challenges — from defining future-state strategy to creating the systems, alignment, and accountability required to deliver it.

Futuristic

I help organizations anticipate what's next so today's investments remain valuable tomorrow.

NextEra Energy — Defined the future vision for AI-assisted renewable energy prospecting, translating expert workflows into opportunities for natural-language search and intelligent decision support.

UKG — Led AI-enabled product and design innovation that reduced design and product discovery cycle time by approximately 30%.
UKG — Helped define a future-state global payroll experience centered on proactive, AI-assisted exception management.
Citrix — Helped pioneer enterprise mobility by leading UX for Citrix Receiver across six mobile operating systems during the transition from desktop computing to smartphones and tablets.

I've repeatedly worked at major technology inflection points — mobile, IoT, cloud transformation, platform modernization, and AI.

Discipline

I create operating systems that allow teams to move quickly without sacrificing quality.

NextEra Energy — Created a disciplined UX intake and governance model across four concurrent workstreams, identifying research and design needs before engineering estimation to reduce downstream rework.

UKG — Co-created LightStarters, a repeatable two-day design sprint framework that reduced concept-to-validation cycles by approximately 30%.
SATO Global Solutions — Built the company's first UX practice, establishing customer discovery, research, rapid prototyping, usability testing, and design governance.
NextEra Energy — Established design guidance and governance for Salesforce modernization, balancing consistency, accessibility, scalability, and implementation needs.

Responsibility

I earn trust by owning outcomes, not just deliverables, and following through on commitments.

Ultimate Software / UKG — Took ownership of a struggling Workforce Management cloud product and helped turn customer detractors into promoters while generating approximately 10 customer sales references per month.

NextEra Energy — Led UX strategy for a landowner self-service platform projected to reduce annual support costs by approximately $150K.
UKG — Led a distributed design team through a private-equity acquisition, the COVID-19 transition to remote work, and the Ultimate/Kronos merger while maintaining stability and delivery.
Citrix — Owned the end-to-end mobile experience for accessing virtualized applications across six operating systems.

Maximizer

I elevate products, teams, and processes until they become competitive advantages.

UKG — Used contextual research to improve mobile experiences, contributing to 25% higher adoption and public App Store ratings reaching 4.5 stars.

Ultimate Software — Helped transform a high-risk enterprise beta into a product customers were willing to advocate for.
UKG — Scaled and mentored a high-performing team of designers and researchers, elevating critique standards, design quality, and multidisciplinary delivery.
NextEra Energy — Co-created the HumanITy Test Kitchen, an interactive AI and human-centered design experience that earned the Best Quality Learning Experience Award.

Consistency

I scale excellence by building repeatable systems that produce reliable results.

UKG — Helped define the One UKG Experience across five product domains, creating shared experience frameworks and contributing to 30% faster cross-platform delivery.

NextEra Energy — Led Salesforce experience standardization and Lightning Design System modernization, establishing reusable interaction and communication patterns.
Ultimate Software — Helped turn innovation into a repeatable capability through LightStarters playbooks and facilitator training.
SATO Global Solutions — Established operational standards and governance for the company's first UX organization.

Harmony

I align diverse stakeholders around shared objectives, reducing friction and accelerating execution.

Ultimate Software — Stabilized a failing Workforce Management beta by turning customer feedback into a focused cross-functional action plan. The effort reduced reversion to the legacy product, converted detractors into sales references, and helped enable a successful launch.

UKG — Aligned Product, Engineering, Enterprise Architecture, and UX leaders across five HCM product domains around the One UKG experience strategy following the merger.
Citrix — Facilitated Design Thinking workshops that brought Product, Engineering, UX, and business leaders together around shared customer problems before development began.
NextEra Energy — Aligned GIS experts, Product, Engineering, business stakeholders, designers, and executive leaders around AI-enabled renewable-energy products.

THE WAY I LEAD

I see where we need to go.

I create the structure to get there.

I take ownership of the outcome.

I raise the bar.

I make excellence repeatable.

I bring people together to make it happen.

Together, these strengths define how I lead: turning complex technologies, organizations, and customer problems into clear product vision, scalable systems, aligned teams, and measurable business outcomes.

See the work behind the leadership.

Explore case studies showing how these principles translate into product strategy, customer outcomes, and business impact.

View Case Studies View Resume →