One UKG Experience
Following the merger of Ultimate Software and Kronos, I led experience strategy for One UKG, aligning Product and Engineering around a unified web and mobile experience. I standardized interaction patterns and helped establish a scalable design system that reduced design debt, accelerated development by 30%, and improved cross-product consistency.
My Role
Challenge
Following the Ultimate Software and Kronos merger, Workforce Management products had evolved independently. Customers encountered inconsistent navigation, interaction patterns, and visual language across products, making the platform more difficult to learn and increasing development complexity for engineering teams.
Solution
Rather than redesigning individual applications, we focused on creating a unified experience strategy. Working closely with Product, Engineering, and UX leadership, we established shared interaction patterns, reusable components, and governance that aligned multiple products around a single, scalable design foundation.
Design Process
- 1
Established a shared product vision
Aligned Product, Engineering, and Design around a unified experience strategy that could scale across Workforce Management products.
- 2
Standardized interaction patterns
Created reusable navigation models, interaction behaviors, and visual standards that reduced inconsistencies across products.
- 3
Built a scalable design system
Developed reusable components, documentation, and governance that accelerated delivery while improving usability.
- 4
Validated solutions with customers
Conducted usability testing and customer research throughout the design process to refine concepts before implementation.
- 5
Drove cross-functional alignment
Partnered daily with Product Managers, Architects, and Engineering teams to balance customer needs with technical feasibility.
- 6
Measured business outcomes
Tracked adoption, platform consistency, customer feedback, and delivery velocity to ensure design investments produced measurable value.
Design highlights
Unified Workforce Experience
Created a consistent navigation model and interaction framework that connected multiple Workforce Management products into a single cohesive experience.
Enterprise Navigation Framework
Designed a scalable navigation architecture that reduced cognitive load while making it easier for customers to move between products.
Enterprise Design System
Established reusable components, design standards, and governance that reduced design debt while accelerating implementation across teams.
Metrics-Driven Decisions
Established success metrics and usability measurements throughout the project, using customer feedback and product analytics to validate design improvements and prioritize future investments.
My Role
Leadership Contributions
Experience Strategy
Defined the long-term experience vision for One UKG and ensured consistency across multiple Workforce Management products.
Cross-Functional Leadership
Partnered with Product, Engineering, Architecture, and executive stakeholders to align customer needs with business priorities.
Design System Leadership
Led the creation of reusable interaction patterns and governance that enabled teams to deliver more consistently and efficiently.
Customer Research
Validated concepts through usability testing and customer feedback, ensuring solutions solved real-world problems before implementation.
Key Results
30% Faster Development Velocity
Reusable components and standardized patterns significantly accelerated product delivery across Workforce Management.
Reduced Design Debt
Consolidated redundant experiences into a single scalable design system.
Consistent Cross-Product Experience
Unified navigation, interactions, and visual language improved usability across the platform.
Improved Customer Confidence
Simplified enterprise workflows reduced friction for managers and employees.
Foundation for Future Innovation
Created a scalable experience platform that supported continued product modernization.
Reflection
One UKG reinforced that enterprise transformation isn't achieved through redesigning individual screens—it comes from aligning people, processes, and technology around a shared vision. By focusing on reusable patterns, governance, and measurable outcomes, we created a scalable foundation that improved both the customer experience and the speed of product delivery.