Following the merger of Ultimate Software and Kronos, I helped define the One UKG Experience by creating shared experience frameworks that unified multiple HCM products under a single customer experience. Partnering across Product, Engineering, Enterprise Architecture, and UX, I established reusable interaction patterns, scalable design standards, and enterprise governance that accelerated development by 30% while advancing UKG's One UKG vision.
My Role
Following the merger of Ultimate Software and Kronos, customers navigated multiple legacy products across Workforce Management, Payroll, Benefits, Rewards, Onboarding, and specialized applications. Each product used different navigation models, interaction patterns, and design systems, creating a fragmented customer experience. My challenge was to establish a unified enterprise experience while reducing design and engineering complexity.
Rather than redesigning individual applications, I focused on increasing product "suiteness" by creating shared experience frameworks, reusable interaction patterns, and enterprise design standards. Partnering with Product, Engineering, Enterprise Architecture, and UX leadership, I established scalable governance that balanced customer value, modernization priorities, and technical constraints while creating a foundation for future innovation.
Audited cross-platform experiences
Audited customer journeys, workflows, navigation models, interaction patterns, and UI components across multiple HCM products to identify opportunities for standardization and modernization.
Defined universal experience frameworks
Defined shared interaction principles, reusable patterns, and enterprise design standards that increased consistency and product "suiteness."
Prioritized modernization using customer data
Developed a metrics-based modernization strategy centered on customer priorities, workflow frequency, and usage analytics to maximize customer value and business impact.
Facilitated cross-functional alignment
Aligned Product, Engineering, Enterprise Architecture, and UX leadership around customer priorities, modernization goals, and technical constraints.
Validated with customers
Validated design decisions through customer research and usability testing to reduce implementation risk and improve usability.
Established the long-term roadmap
Defined the experience roadmap that guided the evolution of the unified One UKG customer experience.
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Migrated a legacy Workforce Management product to the One UKG enterprise design system, improving usability through contextual dashboards that prioritized time-sensitive tasks, increased compliance, and created a scalable foundation for future platform enhancements.
Led the unification of multiple enterprise products into a cohesive experience ecosystem through shared design standards, reusable interaction patterns, and consistent navigation, strengthening the One UKG platform vision.
Translated enterprise design patterns into production-ready specifications with documented states, responsive layouts, accessibility guidance, and implementation details that streamlined development.
Partnered with Product and Analytics to measure customer adoption, retention, usability, and satisfaction, ensuring modernization efforts delivered measurable business value.
My Role
Defined the One UKG experience strategy by establishing shared interaction patterns that unified products across the HCM portfolio.
Aligned Product, Engineering, Enterprise Architecture, and UX leadership around modernization priorities, customer outcomes, and implementation strategy.
Established reusable interaction standards, governance, and implementation guidance that improved consistency across teams.
Prioritized modernization using customer research, task frequency, and business value to maximize customer impact.
30% Faster Development Velocity
Standardized interaction patterns, reusable components, and shared governance reduced duplicate design effort, accelerated engineering implementation, and improved development velocity by approximately 30%.
Increased Product "Suiteness"
Created shared experience frameworks that unified Workforce Management, Payroll, Benefits, Rewards, and Onboarding into a cohesive enterprise experience.
Reduced Design Debt
Established reusable experience patterns that simplified future development while improving long-term maintainability.
Strengthened Customer Confidence
Simplified navigation, standardized workflows, and improved consistency across enterprise applications.
Enabled the One UKG Vision
Established the strategic foundation for continued modernization across the HCM portfolio while supporting UKG's One UKG initiative.